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    Band D - Global Grade 12

Research Manager

Job Requirements

Research and Analytics Manager

Are you our next Research and Analytics Manager? We are looking for someone who can help us redefine what's possible for the key research programmes for Gatwick and our External stakeholders.

As part of our ‘Grow with Gatwick' initiative you'll be provided with plenty of training and support to ensure you're developing and growing your career.

This role requires a strong understanding of research (qual & quant), data analysis and ability to effectively communicate insights, so, if you enjoy solving commercial problems, driving projects independently and possess a high level of attention to detail this could be the right role for you.  

What is the role?

The role will be responsible for managing key research programmes from inception, data collection, analysis, and delivery of insights. This will involve working independently & liaising with Gatwick's in-house survey team, external agencies, and colleagues within other Gatwick departments to deliver key Customer experience metrics and insights.

 What will you do? (Accountabilities)

  • Manage high-quality research projects (continuous & bespoke) to industry standards incorporating questionnaire design, methodology, data analysis/weighting and reporting.
  • Deliver Core Service Standard (CSS) data in accordance with CAA regulatory framework, ensuring all aspects of survey process and reporting requirements are adhered to.
  • Provide key performance metrics from Gatwick's CX surveys to Operations Team to enable performance tracking and improvements.
  • Implement bespoke quantitative research projects in response to requests from internal stakeholders to drive and support business decisions.
  • Ability to prepare research brief and manage external agencies to deliver ad-hoc research studies.
  • Develop new ways of delivering customer insights to decision makers (e.g. live data portals, dashboards) to enable self-service where appropriate.
  • Manage relationship with external service providers to ensure they deliver to contract and drive improvements in service in the most costs effective way.


  Do you have what we're looking for? (Skills & experience)

  • Experience could be client or agency side
  • Experience of leading qualitative and quantitative research projects with solid understanding of research methodology, data analysis and reporting.
  • Ability to articulate complex numerical issues in simple terms and extract conclusions & insights to drive business decisions.
  • Demonstratable management of external suppliers, especially regarding data processing & reporting services.
  • Experience with designing and delivering research projects via market research software platform (preferably Qualtrics) is essential.
  • Evidence of successful delivery of work in a project-based environment.
  • Experience with dashboard software (e.g. Tableau, Power BI) and/or statistical language (e.g. Python, SPSS, Access) to facilitate bespoke analysis
  • Degree-level qualification, in a relevant or numerical subject such as statistics
  • Market Research qualifications (academic or professional)

What's it like to work here?

Our employees tell us that working here is something special. Everyone is looking to deliver what matters to our passengers. There is so much that makes air travel possible. No day is like another. Our employees enjoy a range of personal, health and financial benefits, including annual leave and high street discounts. We offer a performance-based bonus scheme, and our people can request professional training to support them to Grow with Gatwick

We want our people to reflect our local community and the passengers we serve. We know we are all at our best when we feel comfortable and included. We want our people to feel like they can be who they want to be at work, and we work hard to provide them with the respect and flexibility to do so.

We aim to be an equitable, diverse, and inclusive employer. We encourage and support our people to be their best. We seek different perspectives that redefine what's possible. Together we are a team.

Click apply and complete your application. We'll be in touch soon.

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Gatwick Airport
Gatwick Airport, Gatwick, United Kingdom, RH6 0NP

Meet the recruiter

Clare Ead



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