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    Band E - Global Grade 11

IT Change Manager

Job Requirements

IT Change Manager

Are you our next IT Change Manager? We are looking for someone who can help us redefine what's possible for IT Services and enable beneficial changes with minimal disruption to our business operations.  

As part of our ‘Grow with Gatwick' initiative you'll be provided with plenty of training and support to ensure you're developing and growing your career.

What is the role?

Managing the lifecycle of all Gatwick Airport Limited IT changes and ensuring they are completed in line with the management policy. This role will suit someone who strives for delivering operational excellence, can work in a fast-paced environment and can drive processes forward.

 What will you do? (Accountabilities)

  • Ensure all Changes are managed according to the IT Change Management policy
  • Ensure that Changes to services and their components are controlled and meet the GAL IT change related needs.
  • Chair Change Advisory Board Meetings to ensure all stakeholders are informed and can make decisions on approval / rejections.
  • Design the strategic approach to managing change to support operations and projects that fall within the domain of Change Management.
  • Conduct and verify post-implementation reviews. Ensure lessons learned from the changes are implemented as required.
  • Maintain appropriate and accurate templates and processes documentation.
  • Ensure continuous optimisation and improvement of Change Management and other related Service Management processes interfacing with Change Management.


  Do you have what we're looking for? (Skills & experience)

  • Extensive experience of working in an ITIL aligned IT operational environment.
  • Experience of operating an IT Change Management function in order to minimize the number and impact of any related incidents upon service.
  • Experience of using ServiceNow / similar Service Management tool Change module
  • Experience in the standardisation of methods and procedures which are used for efficient and prompt handling of all changes to control IT Infrastructure.
  • Liaises with business and IT partners on release scheduling and communication of progress.
  • Identify improvement to organisational procedures, governing change management.
  • Understand and resolving conflicts identified within Change requests.
  • Understanding and supporting Asset and Configuration management process


What's it like to work here?

Our employees tell us that working here is something special. Everyone is looking to deliver what matters to our passengers. There is so much that makes air travel possible. No day is like another. Our employees enjoy a range of personal, health and financial benefits, including annual leave and high street discounts. We offer a performance-based bonus scheme and our people can request professional training to support them to Grow with Gatwick

We want our people to reflect our local community and the passengers we serve. We know we are all at our best when we feel comfortable and included. We want our people to feel like they can be who they want to be at work, and we work hard to provide them with the respect and flexibility to do so.

We aim to be an equitable, diverse, and inclusive employer. We encourage and support our people to be their best. We seek different perspectives that redefine what's possible. Together we are a team.

Click apply and complete your application. We'll be in touch soon.


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Gatwick Airport
Gatwick Airport, Gatwick, United Kingdom, RH6 0NP

Meet the recruiter

Clare Ead



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