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  • Salary:
    £45,800 - £55,000, £1,000 flex allowance, up to 15% bonus + benefits
  • Advertised Function:
  • Contract Type:
  • Working Location:
  • Location:
    Gatwick Airport

Digital Product Manager

Digital Product Manager

'To be the airport for everyone, whatever your journey'

£45,800 - £55,000, £1,000 flex allowance, up to 15% bonus + benefits. 

Are you looking for a new role in the digital space?

What is the role? 

We are looking for a Digital Product Manager to join our Car Parks and E-Commerce team within the Commercial function at London Gatwick.

In this new and key role, you will be responsible for driving the vision, strategy, and development of digital products. Supporting the delivery of over £100m online income annually across car parks, forecourt charging and a range of airport ancillary propositions.  

You will work closely with internal business & IT stakeholders to manage delivery, working to grow Commercial margins through exploiting our investment in Salesforce as a best in class e-commerce platform.  

What will you do? 

  • Develop and communicate the digital product vision and strategy aligning with overall business targets. 
  • Manage the entire lifecycle of digital product developments from concept to launch to business as usual. 
  • Conduct customer, market and business user research to identify needs and opportunities. 
  • Effectively translate customer needs into high level product features, product architecture and UI design.  
  • Oversee requirements discovery, solution design, user story writing, feature development and user acceptance testing.  
  • Guide, direct and collaborate with cross-functional internal/external teams that form GAL's agile product team.  
  • Own the development, prioritisation & mgmt. of the Commerce product roadmap and backlog, collaborating with IT. 
  • Monitor and evaluate product performance to drive continuous improvement and increase customer lifetime value. 

Do you have what we're looking for? 

  • Experience of comparable retail or travel e-commerce platforms.  
  • Proven demonstrable successful experience in digital product management or similar role. 
  • Ability to develop clear vision and strategy for digital product development. 
  • Experience in managing entire product lifecycle. 
  • Good understanding of relevant technologies / technical acumen. 
  • Expertise in developing product roadmaps and manging delivery. 
  • Strong leadership skills to guide cross-functional digital team, fostering culture of collaboration & continuous improvement. 
  • Experience in directing both direct and virtual teams to deliver business targets. 
  • Can work effectively with external agile product teams. 
  • Highly numerate and able to use analytics / insights to inform decisions.  

What's it like to work here? 
Our employees tell us that working here is something special and no day is like another. Our employees enjoy a range of personal, health and financial benefits, including: 

  • Performance-based bonus scheme 
  • High street shops and restaurant discounts 
  • Healthcare scheme 
  • Life and disability insurance 
  • Professional training to develop 
  • Discounted travel to work schemes 
  • Volunteer days 

What it's like to work at London Gatwick? 

At London Gatwick, our people are our biggest asset. We want our people to thrive and have the best experience while working with us. We know we are all at our best when we feel comfortable and included. 

We are an organisation that places diversity, equity and inclusion at its heart. Our aim; to create a place where everyone belongs and has a voice, and we recognise we all play an important role in our success. 

Should you require any reasonable adjustments to be made as part of the application process please contact us directly. 

Click apply to begin your journey, your way with London Gatwick 

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Gatwick Airport
Gatwick Airport, Gatwick, United Kingdom, RH6 0NP

Meet the recruiter

Clare Ead


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