Passenger Accessibility Manager

Passenger Accessibility Manager

Permanent contract

Salary from £43,588+ £1,100 flex allowance + Up to 15% bonus + Benefits

Great journeys happen at London Gatwick. Where will your career take you? 

The buzz, the energy, the sheer magic of travel… you can feel it in the air all around you. Here, you'll be part of an energetic team and a vibrant community. We can help you thrive in a career that's a world away from the everyday.  

This role takes an office first hybrid approach here at London Gatwick, with three days a week in the office, two days remote, managed around the needs of the business.

What is the role?

Reporting to the Senior Commercial Operations Manager, this role is responsible for the on-going development and delivery of the passenger accessibility strategy and helping to deliver London Gatwick's commitments on accessibility under the Decade of Change framework. This involves working with key stakeholders, industry experts and capital investment project teams to ensure that Gatwick provides the highest level of service to all passengers with accessibility needs in line with regulatory requirements and Gatwick's accessibility and passenger experience strategies.

What will you do?

• Development and delivery of the Passenger Accessibility Strategy and initiatives, supporting delivery of London Gatwick's commitments on accessibility under the Decade of Change framework.
• Lead on accessibility matters and promote best practice across the airport campus through influencing operational, commercial and capital investment/construction activities.
• Ensure London Gatwick meets its regulatory requirements on accessibility and address identified deficiencies.
• Engagement with internal and external stakeholder groups including, Civil Aviation Authority, Department for Transport, Independent Gatwick Accessibility Panel and other accessibility bodies to ensure London Gatwick meets its regulatory requirements on accessibility.
• Identify innovative solutions to drive continuous improvement in accessibility at London Gatwick.
• Support Capital Investment Projects and provide guidance on industry standards and requirements during project life cycle.
• Manage the ongoing development of London Gatwick's Accessibility training package for airport teams to promote awareness of disabilities and non-visible disabilities and conduct periodic reviews to maintain relevance of material.
• Identify and pursue opportunities to gain industry recognised accreditation standards for London Gatwick to promote and enhance our reputation.
• Support the Commercial Operations team with compliance-based auditing, assessments of service standards and review customer service provided by the Assisted Travel service provider as required.
• Support the delivery of the wider Gatwick customer experience strategy as required.

Do you have what we're looking for?

• An accessibility, diversity and inclusion professional who has experience of developing and delivering programmes and services to disabled people.
• Has experience of delivering disability awareness, inclusion, and accessibility projects to ensure greater inclusion within busy operational environments.
• Familiar with and with a good understanding of UK accessibility and DE&I regulations, standards and guidelines.
• Data compilation and analysis skills, with ability to present data in a clear and concise way.
• The knowledge and gravitas that can provide advice on accessibility and disability to generalist and specialist teams across the airport.
• Experience of leading and coordinating the activities between multiple stakeholder groups - aligning them to and working to achieve positive outcomes for disabled people.
• Highly organised and the ability to manage competing demands and agendas and maintain a high pace of delivery.
• Exceptional interpersonal skills and the ability to maintain relationships with stakeholders who may have specific areas of interest but create an environment of collaboration.
• Strong negotiation skills, and the ability to build trust through inclusive behaviours and personal integrity.

What's in it for you?

We value our people and reward every employee fairly with a highly competitive package, enhanced by a discretionary annual bonus, free staff parking, discounted rail travel to work, share matching scheme and more. We offer a rewarding world of flexible benefits you can tailor to the things that matter to you most.

There's also plenty of opportunities for career progression, as well as training to support your personal and professional development. 

At London Gatwick we're also very well connected, just 30 minutes from central London and directly linked to over 100 towns and cities. Whether you prefer to travel by cycle, electric car, or train, we aim to make your journey to work as convenient and cost-effective as possible. 

What's it like to work at London Gatwick?

At London Gatwick, our people are our biggest asset. We want our people to thrive and have the best experience while working with us. We know we are all at our best when we feel comfortable and included.

We are an organisation that places diversity, equity and inclusion at its heart. Our aim: to create a place where everyone belongs and has a voice, and we recognise we all play an important role in our success.

London Gatwick supports an inclusive recruitment process, enabling you to perform at your best. Please make us aware as part of your application should you require any reasonable adjustments. We welcome disabled applicants.

Click apply now to start your career journey with London Gatwick.

You can find out more about what it's like to work at London Gatwick, visit our careers site Careers at London Gatwick