Parking Support & Compliance Manager

Parking support and Compliance Manager

From £38,000, £1,100 flex allowance, up to 15% discretionary bonus + benefits

Great journeys happen at London Gatwick. Where will your career take you?  

The buzz, the energy, the sheer magic of travel… you can feel it in the air all around you. Here, you'll be part of an energetic team and a vibrant community. We can help you thrive in a career that's a world away from the everyday.   

This role takes an office first hybrid approach here at London Gatwick, with three days a week in the office, two days remote, managed around the needs of the business. 

What is the role? 

This role is responsible for the management of parking compliance, pricing and booking admin, providing support of parking operations, overseeing financial processes and provide administrative support for initiatives and reporting.

What will you do? 

• Manage HSE and compliance activities, including HSE inspections, documentation, reporting, and risk management initiatives.
• Run daily pre-book pricing models and upload to the e-commerce platform, ensuring SLA compliance and feedback loops.
• Manage staff and forecourt inbox queries, providing administration support for staff parking and maintaining service standards and continuously look at ways to automate where possible.
• Manage staff parking allocation and day-to-day space management, working closely with the parking operator and supporting operational stability.
• Manage PO requests, staff car park billing, and reporting processes, and coordinating with finance.
• Control approvals for non-complex parking refund requests and ensure proper documentation.
• Provide general administration and coordination support, including staff parking initiatives and departmental training.
• Assist with investigations and projects (e.g., Prime investigations) to support departmental objectives.

Do you have what we're looking for? 

• Degree educated preferred but not essential.
• HSE qualifications
• HSE & Compliance knowledge - strong understanding of HSE regulations, risk management, and compliance processes.
• Operational experience - skilled in managing parking allocations (or similar type activity) and day-to-day operational stability.
• Financial administration - competence in handling PO requests, billing, and reporting in coordination with finance teams.
• Customer service & communication - effective in managing queries, maintaining service standards, and liaising with internal and external stakeholders.
• Process improvement & automation - ability to identify opportunities for automation and streamline administrative tasks.
• Attention to detail & documentation - ensuring accuracy in approvals, reporting, and compliance documentation.
• Project & investigation support - capable of assisting with special projects and investigations, requiring problem-solving and adaptability.
• Adaptable to challenge and change - in an ever-changing and fast-moving operational environment.

What's in it for you?  

We value our people and reward every employee fairly with a highly competitive package, enhanced by: 

• A discretionary annual bonus,  

• Free staff parking,  

• Discounted rail travel to work,  

• Share matching scheme and more.  

We offer a rewarding world of flexible benefits you can tailor to the things that matter to you most.  

There's also plenty of opportunities for career progression, as well as training to support your personal and professional development.   

At London Gatwick we're also very well connected, just 30 minutes from central London and directly linked to over 100 towns and cities. Whether you prefer to travel by cycle, electric car, or train, we aim to make your journey to work as convenient and cost-effective as possible.   

What's it like to work at London Gatwick? 

At London Gatwick, our people are our biggest asset. We want our people to thrive and have the best experience while working with us. We know we are all at our best when we feel comfortable and included. 

We are an organisation that places diversity, equity and inclusion at its heart. Our aim; to create a place where everyone belongs and has a voice, and we recognise we all play an important role in our success. 

London Gatwick supports an inclusive recruitment process, enabling you to perform at your best. Please make us aware as part of your application should you require any reasonable adjustments.  

Click apply now to start your career journey with London Gatwick. 

You can find out more about what it's like to work at London Gatwick, visit our careers site Careers at London Gatwick